Current Status:

As of 10:25 am, Tuesday, 4/19/22:

Our staff facilities are operational and provisionally open for staff with COVID-19 related instructions shared separately.

Walk In Locations:
* Our retail locations in Buffalo and Greece are open 9 am – 4:30 pm M-F. Walk-ins are welcome, or you may make an appointment by contacting the Resource Centers directly at 585-225-0221 (Greece) or 716-847-1480 (Buffalo).

* The Syracuse Resource Center at S. Warren St. is open only by appointment, and only for Individual Market and SafetyNet assistance. To schedule, please call 1-800-234-4781.

* Our office locations at Court St. (Rochester) and Rhoads Dr. (Utica) are also available for MEDICARE PROSPECT APPOINTMENTS ONLY through the same phone #. Signs are posted on the doors with contact #s as appropriate for product.

* Our full time staff facilities with bill-pay mail slots are accepting payments.

Information will be updated here as status changes. In the case of an actual emergency, check back at 1-866-EXCELLUS (1-866-392-3558) hotline or this website periodically for updates. As always, check with your supervisor for further details.

Employees: Please contact your immediate supervisor or designated backup for any information which may affect your working status

Supervisors: Please disseminate pertinent emergency information to contractors, interns, vendors in your department