Current Status:

As of 5 pm, Wed., 11/18/20: 

Our retail locations in Buffalo and Greece are open for MEDICARE PROSPECT APPOINTMENTS ONLY (call 1-800-659-1986 to schedule).

Our office locations at S. Warren St. (Syracuse), Court St. (Rochester) and Rhoads Dr. (Utica) are also available for MEDICARE PROSPECT APPOINTMENTS ONLY through the same phone #, and are closed for all other business at this time to protect safety and reduce illness exposure. Signs are posted on the doors with contact #s as appropriate for product. For details click here. 

Our full time staff facilities are operational, but not accepting visitors (those with bill-pay mail slots are accepting payments). Most of our employees are enabled to work from home and are doing so out of concern for their families and community. 

Information will be updated here as status changes. In the case of an actual emergency, check back at 1-866-EXCELLUS (1-866-392-3558) hotline or this website periodically for updates. As always, check with your supervisor for further details.

Employees: Please contact your immediate supervisor or designated backup for any information which may affect your working status

Supervisors: Please disseminate pertinent emergency information to contractors, interns, vendors in your department