Current Status:

As of 3 pm, Tues., 9/14/21: 

Our staff facilities are operational and provisionally open for staff with COVID-19 related instructions shared separately.

Walk In Locations:
* Our retail locations in Buffalo and Greece are open 9 am – 4:30 pm Monday – Friday.  Walk-ins are welcome, or you may make an appointment by contacting the Resource Centers directly at 585-225-0221 (Greece) or 716-847-1480 (Buffalo). 

* The Syracuse Resource Center at S. Warren St. is open only by appointment, and only for Individual Market and SafetyNet assistance. To schedule, please call 1-800-234-4781.

* Our office locations at Court St. (Rochester) and Rhoads Dr. (Utica) are also available for MEDICARE PROSPECT APPOINTMENTS ONLY through the same phone #. Signs are posted on the doors with contact #s as appropriate for product. 

* Our full time staff facilities with bill-pay mail slots are accepting payments. 

Information will be updated here as status changes. In the case of an actual emergency, check back at 1-866-EXCELLUS (1-866-392-3558) hotline or this website periodically for updates. As always, check with your supervisor for further details.

Employees: Please contact your immediate supervisor or designated backup for any information which may affect your working status

Supervisors: Please disseminate pertinent emergency information to contractors, interns, vendors in your department